Last updated: September 28, 2026
Alendis analyses videos of your horse's movement, on the web at app.alendis.com and in the Alendis app for iPhone and Android. This page answers the questions we hear most. If yours is not here, write to us.
Contact us
Email customersupport@alendis.com. Tell us the email address on your Alendis account and, if it is about a video, which horse and roughly when you uploaded it. You can also use the support form on any page of this website.
Signing in
Alendis has no passwords. You can sign in three ways:
- Email code — enter your email and we send a 6-digit code. You can also tap the link in that email.
- Continue with Google
- Continue with Apple
The code did not arrive. Check your spam folder, then request a new code. Only the newest code works, so use the one from the latest email.
I signed in with Apple and my horses are missing. If you chose Hide My Email, or your Apple ID uses a different email from the one you used with Alendis, we cannot tell which account is yours. The app then asks for the email you used before and sends a code to it. Enter the code and your account, horses and subscription are brought across. You can also connect Apple later, from Account in the iPhone app or from your profile at app.alendis.com, so Apple opens your account next time.
Subscriptions
Free — every account can analyse two videos at no cost.
Pro — unlimited analyses, monthly or yearly. You manage your subscription on the web: sign in at app.alendis.com and open Account → Subscription to change plan or cancel.
Coming from Alendis TV (Uscreen)? Sign in with the same email address you used there and your subscription is recognised automatically. If it is not, email us from that address.
Filming a video
Any phone works. Film one horse, from the side, front or hind, at walk, trot, canter or over a jump. Keep the whole horse in the frame, hooves included, and hold the phone steady. One clip is enough; more angles of the same session sharpen the result.
Deleting your account
In the mobile app, open Account, scroll to the bottom and tap Delete account. On the web, sign in at app.alendis.com, open your Profile, and under Account choose Delete account. If you cannot sign in, email customersupport@alendis.com from the address on the account. What is removed and what is kept is explained on Deleting your Alendis account.